At Quantum BioTek Pty Ltd (“we”, “our”, “us”), we are committed to providing high-quality products and a smooth shopping experience. Please read this Refund Policy carefully before making a purchase on https://quantumbiotek.com/, as it outlines when refunds may or may not be available.

We encourage customers to review product details, specifications, and suitability before placing an order. Once an order has been confirmed and processed, we are unable to accept returns or provide refunds for reasons such as change of mind, incorrect selection, or no longer needing the item.

Policy is no refund, no change of mind, no credit.

We take product quality seriously and ensure all items are checked and packed carefully. However, if your order arrives faulty, damaged, or not as described, you may be eligible for a return and refund in line with applicable consumer protection laws.

To request a return for a faulty product, you must contact our customer support team within a reasonable timeframe after receiving the item. We may request clear photos, videos, order details, and a description of the issue to assist with the assessment.

All returned items must be sent back in their original condition (where possible), including packaging, accessories, and proof of purchase. Once received, our customer care team will inspect the item to confirm the fault and determine whether a refund is approved.

If the return is approved, refunds will be processed back to the original payment method used at checkout. Please allow standard processing times depending on your bank or payment provider.

Unless required by law, shipping fees are generally non-refundable. If the product is confirmed faulty, we may cover return shipping or provide instructions based on the situation.

If you have questions about this Refund Policy or need help with a return request, please contact Quantum BioTek Pty Ltd via the contact details listed on our website.